Privacy Policy
Last updated: 01/08/2025
At GrainOloom, your privacy matters to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, shop our products, leave reviews, or connect with us in other ways.
1. Information
- Information We Collect
- When you interact with our website, we may collect the following types of information:
- Personal Information (Shopping & Orders):
- Name, email address, phone number, shipping and billing address.
- Payment information (securely processed by third-party providers; we do not store your full credit card details).
- Account & Reviews:
- If you leave a product review or testimonial, we may collect your name, review text, and optional profile details you provide.
- Communications:
- If you subscribe to our newsletter or contact us, we collect your email and communication history.
- Website Usage Data:
- Cookies, IP address, browser type, and browsing behavior to help us improve user experience.
2. How We Use Your Information
We use your information to:
- Process Orders & Payments: Fulfill and deliver your purchases safely and securely.
- Customer Support: Respond to inquiries, complaints, or requests.
- Product Reviews: Publish customer feedback on our website or social media (only with your consent).
- Marketing & Updates: Send promotional emails, offers, or newsletters (only if you opt in).
- Website Improvements: Analyze usage trends and enhance site performance.
- Legal Compliance: Meet legal, regulatory, or security requirements.
3. Sharing of Information
We do not sell, rent, or trade your personal data. However, we may share it with trusted partners when necessary, such as:
- Payment Processors: For secure transaction handling.
- Delivery Partners: To ship your orders.
- Service Providers: For website hosting, analytics, and marketing support.
- Legal Authorities: If required by law or to protect our rights and safety.
4. Reviews & Testimonials
- When you submit a review, you agree that it may be displayed publicly on our site or promotional channels.
- We may edit reviews slightly for clarity or length but will never alter the meaning of your feedback.
- If you wish to remove your review, contact us at hi@grainoloom.com
5. Cookies & Tracking
- Our website uses cookies to remember your preferences, keep items in your cart, and provide a better shopping experience.
- We may also use cookies for analytics and marketing campaigns.
- You can disable cookies in your browser settings, but some features may not work properly.
6. Data Retention
- We keep your personal data only as long as necessary for the purposes outlined above.
- Order information may be retained for legal and accounting requirements.
- Reviews and testimonials remain until you request removal.
7. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications at any time.
- Request a copy of your stored data.
To exercise your rights, please email us at hi@grainoloom.com
9. Children’s Privacy
Our website is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have unintentionally collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date. Continued use of our website after changes means you accept the updated policy.
11. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, you can reach us at:
Email: hi@grainoloom.com